POLICIES

SHIPPING / DELIVERY

We ship to the United States. Please email us at info@nagualfragrances.com for delivery outside the U.S. to see if we can accommodate. Delivery times vary according to location. We typically ship out our weekly orders every Friday, but many times will ship out sooner. We ship via USPS express mail. If you would like to receive your package earlier, please email us at info@nagualfragrances.com. We cannot be responsible for delivery delays and lost packages. If a package gets lost by the carrier, we will do our best to assist you and them to find it. Shipping is complimentary on orders over $65. Please email info@nagualfragrances.com with any questions regarding shipping and delivery.

RETURNS

To return an unopened, unused product with pristine packaging within 14 days of delivery, you may email us at info@nagualfragrances.com with the subject line "RETURN REQUEST". Please reference your order number and state the reason for your request. Once the product is received on our end, we will refund the purchase amount minus a to-be-determined restocking fee in the range of $10-$15. You are responsible for the shipping cost of the return. If you have a quality concern such as breakage during transportation or malfunction within a 90-day period following delivery, please take a photo of your issue and send it along with order number and explanation to info@nagualfragrances.com and we will proceed to resolve the issue.

CUSTOMER CARE

The very best way to reach us is email at info@nagualfragrances.com Please reference your order number. If you need to speak with someone, we are happy to help and you can call us at +1-415-794-6613.

PRIVACY

This Privacy Policy describes how NAGUAL (“NAGUAL” or “we” or “us”) treats the information that we collect through our website located at www.nagualfragrances.com (the “Site”) and how we use that information. This Privacy Policy does not apply to any information that we collect by other means. If you have any questions about our Privacy Policy, please contact us at info@nagualfragrances.com. This Privacy Policy applies to the services and products offered by NAGUAL, as well as any other applications, content or features that we may from time to time offer on our website. Please read this privacy policy carefully and review it often because it may change. By using this website and accepting the Terms of Use, you agree to this Privacy Policy. If you purchase our products or services, we request certain personally identifiable information from you on our order form. This includes contact information such as your name, email address, phone number, and shipping address, as well as financial information such as a credit card number and its expiration date. We use the information that we collect for billing purposes, to fill your orders, and to streamline our services to better serve you. If we have trouble processing an order, we also will use this information to contact you. In addition, if you contact us by email through our website, we may keep a record of your contact information and correspondence. If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at info@nagualfragrances.com. Alternatively, if you receive materials from us by email you can make use of the “opt out” or “unsubscribe” provision in our communications so that we know that you no longer wish to receive any materials from us.